Return, Refund and Exchange Policy
Cancellation of Order: Before Shipment
Should you decide to cancel the order, Parshva enterprises requests you to call us on our toll free no 9522881640 or email us on [email protected] to cancel the order before the shipment of the product.
parshva enterprises Returns and Exchange
To return or exchange an item, the original receipt, gift receipt, packing list, or other valid proof of purchase must be presented. Parshva enterprises will only accept returns or exchanges for products purchased from Parshva enterprises . All returns must be in original packaging with all accessories, cords, adaptors, and documentation. Items must be undamaged and in good working condition with no alterations to hardware or software.
Return & Exchange Period
There are a few important things to keep in mind when returning a product you purchased from Parshva enterprises :
You have 10 calendar days from the original date of purchase to exchange any defective/ Dead On Arrival (DOA) unit. Such items are available for exchange only. After 10 days, please refer to the manufacturer’s warranty to address issues with defective products.
You have 7 calendar days from the original date of purchase to return all other eligible products available on lelolaptop.com
Non Returnable Items
Costs associated with consultations and installation services once performed Items that have been damaged, modified, or abused Items that are missing accessories
Non Exchangeable Items
All the items purchased during promotion period excluding DOA.
Returning Items on Promotion
Refunds will be limited to the amount actually paid at the time of original purchase. When returning an item purchased through a promotion, the value received via the promotion will be accounted for in the refund and deducted appropriately. If the promotion included a ‘free with purchase’ item, and the free item is not returned with the promoted merchandise, the value of the free item will be deducted from the refund amount. If the item being returned was part of a bundled promotion, all items in the bundle must be returned or the bundled discount will be voided and that discount amount will be deducted from the refund.
Returns by mail – Online Returns
For returns requiring shipping back to Parshva enterprises other than defective or DOA product, customer will be responsible for all return shipping and packaging. If you choose to ship your product back, you will need a Return Merchandise Authorization (RMA) number. The RMA number will only be issued during the return period. You can obtain an RMA number from Customer Care of Parshva enterprises at 9522881640 or by sending an e-mail to [email protected]
RMA numbers are valid for 14 days from the date issued. Once an RMA number is issued, print / write the return slip and paste it on the box. Please remove or cover the original shipping label showing your delivery address.
If you return your product to Parshva enterprises (i) without a valid RMA from Parshva enterprises , (ii) beyond the applicable return period day period or past the 14 day RMA authorization period, or (iii) without original packaging, Parshva enterprises reserves the right to either refuse to accept delivery of such a return or charge a restocking fee.
Refunds
Parshva enterprises will process your refund to the original form of payment. For COD / cash refunds, a corporate cheque will be mailed to the customer address. Please allow 14 days for processing from return date. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Parshva enterprises except defective and DOA cases. If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care 9522881640 within 10 days.