Return and Refund Policy
Parshva Enterprises
Contact Person: Rupesh Sharma
Contact Number: +91 9826513344
Email: [email protected]
Shipping Policy
- Delivery Timelines:
Orders are processed and shipped within 1–2 business days after the order is confirmed. Delivery timelines may vary between 3–7 business days depending on the delivery location. - Shipping Charges:
- Free shipping is available for orders above ₹500.
- For orders below ₹500, a flat shipping fee of ₹50 will be applied.
- Tracking Information:
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment. - Serviceable Locations:
Please ensure your delivery address is within our serviceable areas. If your address is not serviceable, we will contact you for an alternative address or process a refund for the order. - Multiple Shipments:
For orders with multiple items, we may ship items separately based on availability. Separate tracking details will be shared for each shipment. - Damaged Shipments:
If you receive a product that has been damaged during shipping, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.
Refund Policy
- Refund Eligibility:
- Refunds are applicable for products that are defective, damaged, or not as described.
- Items must be returned in their original condition with all tags, accessories, and packaging intact.
- Non-Refundable Items:
- Used, worn, or altered items are not eligible for a refund.
- Products purchased during special promotions or clearance sales may not be eligible for refunds unless damaged or defective.
- Refund Process:
- To initiate a refund, please contact us at +91 9826513344 or email us at [email protected].
- Include your order number, a description of the issue, and photos of the product (if applicable).
- Refund Method:
Refunds will be issued to the original payment method used during the purchase. If payment was made via cash-on-delivery (COD), the refund will be transferred to your bank account. - Shipping Charges for Returns:
- If the product is defective or damaged, return shipping charges will be borne by us.
- For all other reasons, return shipping charges will be borne by the customer.
- We accept returns under the following conditions:
- Accepted Products: Both defective and non-defective products.
- Product Condition: Returns are accepted for new and slightly used products only.
- Return Window: Products can be returned within 15 days of delivery.
- Exchanges Policy
- Exchanges: Not accepted.
Return Method & Fees
- Return Method: Products can be returned in-store or by mail.
- Return Label: A pre-paid return label is included in the package at no cost to the customer.
- Restocking Fees: No restocking fees apply for returns.
Refund Processing
- Refund Processing Time: Refunds will be processed within 15 days of receiving the returned product.
Additional Notes
- Ensure the product is returned in its original packaging and condition.
- For mail returns, attach the provided return label to the package and ship it back to us.
- Refunds will be credited to the original payment method.
Returns:
- Items can be returned within 30 days of delivery.
- To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
- Return Shipping:
- Customers are responsible for return shipping costs unless the product is defective or incorrect. How to Request a Return/Refund:
- Alternatively, you can contact us +91 9826513344
For any further assistance, feel free to reach out to us at +91 9826513344 or email us at [email protected]. We are happy to assist you!